Resolvez les differends : ecoute active, reformulation, solutions communes et maintien des relations professionnelles.

Resoudre les conflits de maniere constructive.

Module 1 : Ecoute active
- Active listening
- Understanding perspective
- Empathy building

Module 2 : Reformulation
- Paraphrasing
- Clarification
- Summary techniques

Module 3 : Solutions communes
- Common ground finding
- Shared interests
- Collaborative solutions

Module 4 : Maintien relations
- Relationship preservation
- Professional respect
- Future cooperation

Module 5 : Resolution efficace
- Effective resolution
- Agreement building
- Follow-up

-Ecoute active demo
-Reformulation efficace
-Solutions communes
-Relations preservees
-Resolution atteinte

-Conflict resolution > 95 %
- Attestation conflits